When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

Note: All information on this page only relates to items bought from or Fulfilled by Amazon. Don’t return items to Amazon that were bought on Amazon Marketplace and shipped to you by the seller.
How Long Do Refunds Take?

When returning an item, you have the option to choose your preferred refund method 

After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method. 

Instant Refunds

If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card or issued as an Gift Card balance. You’ll still need to return your items within 30 days.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.

Refund Method Refund Time (After Refund Is Processed)
Credit card Three to five business days Gift Card Two to three hours
Debit card Up to 10 business days
Checking account Up to 10 business days
SNAP EBT card Up to 10 business days
Gift Card balance Two to three hours
Promotional Certificate No refund issued
Shop with Reward Points Up to five business days
Pay in Cash (at a participating location) Up to 10 business days
Pre-paid credit card Up to 30 days (depending on the issuer of the card)
Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.


Partial Refunds or Restocking Fees

Item Refund
Items in original condition past the return window* 80% of the item price
Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap) 50% of the item price
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an or seller error Up to 50% of the item price
Open software or video games for reasons not due to an or seller error 0% of the item price

*For most items, the return window is 30 days after delivery. 

Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold by Some products have additional conditions that may apply.