When returning an item, you have the option to choose your preferred refund method
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method.
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. You’ll still need to return your items within 30 days.
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
|Refund Method||Refund Time (After Refund Is Processed)|
|Credit card||Three to five business days|
|Amazon.com Gift Card||Two to three hours|
|Debit card||Up to 10 business days|
|Checking account||Up to 10 business days|
|SNAP EBT card||Up to 10 business days|
|Gift Card balance||Two to three hours|
|Promotional Certificate||No refund issued|
|Shop with Reward Points||Up to five business days|
|Pay in Cash (at a participating location)||Up to 10 business days|
|Pre-paid credit card||Up to 30 days (depending on the issuer of the card)|
Partial Refunds or Restocking Fees
|Items in original condition past the return window*||80% of the item price|
|Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)||50% of the item price|
|Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Amazon.com or seller error||Up to 50% of the item price|
|Open software or video games for reasons not due to an Amazon.com or seller error||0% of the item price|
*For most items, the return window is 30 days after delivery.